Your privacy is our priority at 93online

93online (https://93online.net) is a trusted online gaming and lottery platform in Bangladesh. We know how valuable your personal information is — which is why our privacy policy is built on complete transparency, with nothing hidden.

This privacy policy applies to 93online's website, mobile application, and all associated services. By using our platform, you agree to this policy.

We want you to use 93online with complete peace of mind. That's why this policy is written in plain language, so every member can easily understand it.

93online only collects the information needed to provide its services. A detailed breakdown is listed below:

93online collects information through various methods, each of which requires your consent.

• Information Provided Directly by You: Information you provide during registration, KYC form completion, or when contacting support.
• Automatic collection: Technical data is collected through cookies and log files while you use the platform.
• Third Parties: Limited information may be received from payment gateways or identity verification services.
• Public sources: Information from public records may be used for fraud prevention purposes.

93online uses collected data solely for the purposes listed below. Your consent will be obtained before any additional use.

• Account Management: Ensuring secure registration, login, and account protection.
• Payment Processing: Managing deposits, withdrawals, and transaction history.
• KYC verification: Verifying age and identity to prevent access by minors.
• Service Improvement: Analyzing data to enhance your gaming experience.
• Fraud prevention: Detecting suspicious activity to keep the platform secure.
• Customer Support: Addressing your complaints and inquiries.
• Legal Obligations: Compliance with regulatory authority directives.
• Marketing: With your consent, we may send you relevant offers and promotional updates.

93online never sells your data. However, limited information may be shared with trusted partners when necessary to deliver our services.

• Payment Processors: Authorized payment gateways including bKash, Nagad, and Rocket — for processing transactions.
• Identity Verification Services: Sharing limited information as required to complete the KYC process.
• Technology service providers: Cloud hosting and cybersecurity partners — all bound by strict confidentiality agreements.
• Legal authorities: In response to a court order or a lawful request from a regulatory authority.

93online's website and app use cookies and similar tracking technologies to enhance your browsing experience.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

93online retains your data only for as long as necessary to provide services or meet legal obligations.

• Active Account Information: For as long as the account remains active.
• Financial Transaction Records: 7 years from the date of the last transaction (as required by law).
• KYC Documents: 5 years after account closure.
• Customer Support Contact: 2 years after last contact.
• Log Files: 90 Days.

Once the specified retention period ends, your data is securely deleted or anonymized.

As a 93online member, you have the following rights over your own data. To exercise these rights, support@93online.netto get in touch.

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that your information be used only for specific, limited purposes.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to object: You may object to the use of your data for marketing purposes.

93online uses industry-leading technology to protect your data. Our security framework is multi-layered.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & IDS: Round-the-clock network protection and intrusion detection.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Restricted Access: Only authorized personnel have access to sensitive information.
• Data Backup: A secure offsite backup system remains active at all times.

93online is strictly for users aged 18 and above. We do not knowingly collect any information from minors. Age is verified at registration and confirmed through the KYC process.

If any minor's data is collected inadvertently, it will be deleted immediately and the associated account will be closed.

93online may update this privacy policy from time to time. For significant changes, you will be notified in advance at your registered email address. Minor updates will only be reflected on this page, with the date at the top revised accordingly.

Continued use of the platform after any changes will be considered your acceptance of the updated policy.

For any privacy-related questions, complaints, or requests, please reach out to our Data Protection Team:

• Email: support@93online.net
• Website: Help Center Live Chat on Page
• Response Time: Usually within 24–48 hours

We take your privacy concerns seriously and are committed to resolving them as quickly as possible.