Gaming should be a source of entertainment, not stress. At 93online, we believe every member deserves to play in a healthy, informed way — which is why we have comprehensive responsible gaming safeguards in place.
Responsible gaming at 93online is more than a policy — it's part of our culture. We want every member to stay fully informed and make their own decisions when participating in lottery, games, or jackpots.
Many people assume online gaming always carries the risk of addiction. But with the right information, awareness, and proper use of protection tools, gaming can be completely safe and enjoyable. 93online puts those tools right at your fingertips.
Keep in mind — Responsible gaming doesn't mean less fun — it means more enjoyment in the long run. Take care of your budget, your time, and your mental health. 93online is always here for you.
At 93online, a healthy and happy member is our greatest success. We always put your well-being above profit.
Our platform offers multiple responsible gaming tools and features that you can use at any time.
Set your own daily, weekly, or monthly deposit limits. Once a limit is in place, it cannot be exceeded. This is the most effective way to protect your finances.
Decide in advance how long you'll play. Once your set time is up, 93online will automatically alert you and, if needed, help you end the session.
Need a break? Take a voluntary timeout anywhere from 24 hours to 6 weeks. During this period, no play or transactions can be made on your account.
For a longer break, self-exclusion lets you suspend your account for anywhere between 6 months and 5 years. During this period, logging in will not be possible under any circumstances.
When your spending or time reaches a set limit, 93online will send you an instant notification. This smart alert system helps you stay aware and in control.
Our Bangla-speaking support team is available around the clock for any questions or help with responsible gaming. Reach us via live chat or email.
Log in to your 93online account and click the profile icon in the top right corner.
In your account settings menu, look for the "Responsible Gaming" option and click on it.
Deposit limit, session time, cooling-off, or self-exclusion — pick what you need. Each option comes with a simple explanation.
Confirm your chosen limits. Once the changes take effect, a confirmation message will be sent to your registered email.
If you can't find the settings or need assistance Help Centeror email us at support@93online.net.
For your protection, limit reductions take effect immediately. Increasing a limit requires a 7-day waiting period.
Set a daily, weekly, or monthly deposit cap
Set a daily time limit for how long you play
Take a break of up to 6 weeks at any time
Temporarily suspend your account for an extended period
View a full history of your transactions
Get instant alerts when you reach your limit
Answer the following questions honestly. If most of your answers are "yes," it may be time to take action. Remember — asking for help takes courage, not weakness.
Set limits directly on your account or reach out to our support team. We're here to help, without judgment.
Responsible gaming means keeping gaming as a small, enjoyable part of your life — not your whole life. Healthy players always keep this in mind.
93online is strictly for users aged 18 and above. We use a multi-layered verification system to protect children and minors.
Age is verified at registration using a National ID or passport.
Suspicious accounts are automatically flagged and subject to additional verification.
Use parental control software to block gaming sites on shared family devices.
If you suspect an underage account, report it immediately at support@93online.net.
If your child uses a shared device, make sure they cannot access 93online or any other online gaming site. Keep your password secure and enable parental controls.
Gaming addiction is a real issue, and there's no shame in asking for help. 93online is always here for you.
93online's support center offers 24-hour live chat. Ask us anything about responsible gaming or account limits.
Go to Help CenterFor confidential support, email us at support@93online.net. We'll respond within 24–48 hours.
support@93online.netApply for self-exclusion for a longer-term break. This can be activated through your account settings or via the support team.
ApplyGaming addiction is a recognized health concern in Bangladesh and around the world. If you feel that you or someone you know may be struggling, don't wait — reach out for help. 93online's support team can provide confidential guidance and point you in the right direction.
Join 93online and enjoy a safe, responsible gaming experience. Use our protection tools, set your limits, and play with peace of mind.